Shipping policy – myfacepajamas
Free Shipping Over AU$89.00

Shipping policy

Shipping & Delivery

Delivery Time= Processing Time + Shipping Time

Usually the production and shipping of our gift photo socks take up to 5 business days. Once shipped, shipping time is around 10-12 business days.  International shipping times vary depending on the destination.

 

Please note that during the holidays our production time may vary.

 

Processing Time

 

All myfacepajamas items are made-to-order. Processing time differs from product to product.  Personalized orders may take 3-5 working days. During peak holiday and promotional periods order processing times may be longer.

 

Shipping To AU

We are pleased to offer FREE Standard Shipping on all orders over AU$89 to the entire AU For faster shipping service, you can select from our Standard Shipping or Expedited.

Please Note:

* Expedited cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.

* Above shipping times are estimates quoted by our courier companies, so myfacepajamas cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that myfacepajamas will do our best to minimize any inconvenience that may arise.

If your order is experiencing significant delays, please get in touch with our customer service team to find out,email: Myfacepajamas@gmail.com

International Shipping

We gladly fulfill international orders! Our time of

production will be the same and shipping costs vary depending on the destination of the

order. Depending on your country of origin, a tax of

customs in addition to your shipping cost.

 

 

NOTE: All prices on our site are AUD. Once you complete your

transaction, your card will be charged in your respective currency.

 

Tracking My Order

 

Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the  Track My Order page with your Order ID and Email. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: Myfacepajamas@gmail.com or call at +8645186675567

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.

 Customer service email: : Myfacepajamas@gmail.com

Room D, 10/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong

Tel:1-844-869-1500

Mon-Fri. 9.00 AM - 6.00 PM, New York Time

We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the "Contact Us" button.                                                                     
Please note:

1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder.

2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.